This procedure can be used for reprinting both automatically aged and manually aged Customer Account Statements.

From Customer Management:

1. Click Reprint Statements.
   
   
   
   The Re-Print Customer Statements window is displayed.
   
   
   
   
2. Select the desired options:
   1. From Customer - displays the first account customer in the database.
   2. To Customer - displays the last account customer in the database.
   3. Statement Date - displays the date the customer statements were last run.
   4. Print Ageing Information and Opening Balances - check to include current, 30, 60, 90 balance information and include the outstanding balance from last month’s account on the statement.
   5. Exclude Laybys - check to include any layby balances or leave un-checked to print only account balances.
   6. Show Names - check if you require individual patient names to be printed against dispensary transactions, where more than one person’s scripts are going onto the same account.
   7. Show Medicare Card Number - check to include the Medicare Card Number for each individual patient. This checkbox is enabled when Show Names is checked.
   8. Exclude Email Statements - check to not print statements for customer accounts that are set to receive their statements only by email.
   9. Include Zero Balance Accounts - check to include accounts with zero balances or leave un-checked to print only those accounts with a balance.
   10. Print Double Sided - print multipage statements on both sides of the paper.
   11. Run Type- select the type of statements that you require:
       • All - to include any customer account with a balance other than zero
       • General Sales - to generate a report on all account customers not in a nursing home, hospital or third party care facility
       • Nursing Home - to generate a report on all account customers in a nursing home care facility
       • Hospital - to generate a report on all account customers in a hospital care facility
       • Third Party - to generate a report on all account customers in a third party care facility
3. To reprint a statement for a single customer, enter the same customer in the From and To Customer fields.
4. Click Okay to generate your Customer Account statements.
   The Tax Invoice/Statement print preview is displayed.
   
   
   
   
5. Click Print.
   The Print window is displayed.
6. Click Print.
7. Click OK to print the selected Customer Account statements.