If your streamlined closed claim has a closing error - for example, if PBS Online is down - the claim is displayed in red text.

On the Manage Claims window, you can view the Close Failed error reason and fix instructions in three places:

• In the claim's Statement column.
• In the tooltip that is displayed when you mouse over the claim. 
• If you click Close Claim.
   

The Close Failed error instructions provide error details, as well as:

• Who to call, either:
  • Medicare.
  • Minfos.
  • No one, as the error is expected to resolve in time.
    
    
• What to click, either:
  • Resubmit.
  • Manually Close.
  • Nothing, as the error is expected to automatically resolve.