There are multiple ways you can dispense scripts from the eQueue.  This depends on whether the basket entries contain paper scripts or eScripts and what order the baskets need to dispensed in.

When you select an eScript basket to dispense it will become locked, this is to prevent different dispense stations working on the same basket. When another workstation attempts to dispense a locked basket from the eQueue the eQueue prompt is displayed, listing the station number the scripts are being dispensed on.

To dispense the next available basket with eScripts

Where you have eScripts queued, you can quickly recall the next eScript in the queue without needing to view the eQueue. To do this:

From the Dispense Form:

1. In the Surname field enter a [.] (full stop) and then press [Tab].

Minfos will populate the Dispense Form with the next queued eScript.

2. Follow your usual dispensing process.

3. If the patient has multiple eScripts in their basket, select S. Same Customer from the Script Options window.

4. In the drug field, enter a [.] (full stop) and then press [Tab].

The Dispense Form will populate with the next eScript in their basket. Repeat these steps until all eScripts have been dispensed.

5. Dispense any paper prescriptions in the basket by scanning the paper script barcode, if required.

Note The basket entry will clear from the eQueue when all eScripts have been dispensed. For baskets where there are ONLY paper scripts queued the basket is cleared after selecting the patient from the queue and dispensing at least one paper script.

 6. If the patient has no more scripts queued, select X. New Customer from the Script Options window and open the eQueue and select the next patient in the queue.

• Or

7. In the Surname field enter a [.] (full stop) and then press [Tab] to populate the Dispense Form with the next basket with an eScript queued.

To select the basket you want to dispense next

If you need to select the basket you want to dispense next, e.g. a calling back customer has returned earlier than expected. You can open the queue, find the basket entry and dispense their scripts ahead of other eQueue entries.

To do this open the eQueue:

1. Use the keyboard arrow keys to move up and down through the list, or use the mouse to highlight the appropriate basket entry from the eQueue. You can also search for a basket entry using the Patient field.

2. For basket entries with eScripts queued, simply highlight the basket entry:

a. Click Dispense or press [Alt + .].

The first eScript in the patient's basket will populate on the Dispense Form

b. Follow your usual dispensing process.

c. If the patient has multiple eScripts in their basket, select S. Same Customer from the Script Options window.

d. Press [Alt + .] to recall the patients next eScript, follow your usual dispensing process.

e. Repeat Steps c and d until all of the eScripts in that patient's basked have been dispensed.

f. Dispense any paper prescriptions in the basket by scanning the paper script barcode, if required.

Note The basket entry will clear from the eQueue when all eScripts have been dispensed. For baskets where there are ONLY paper scripts queued the basket is cleared after the selecting the patient from the queue and dispensing at least one paper script.

g. If the patient has no more scripts queued, select X. New Customer from the Script Options window and open the eQueue and select the next patient in the queue.

• Or

h. In the Surname field enter a [.] (full stop) and then press [Tab] to populate the Dispense Form with the next basket with an eScript queued.

To dispense paper baskets only

For basket entries with only paper scripts queued, from the eQueue window, highlight a basket and press [Enter] or use your mouse to double click the basket entry.

The Dispense Form will update with the patient selected.

Note The basket entry will clear from the eQueue when at least one paper script has been dispensed for the selected patient.

1. Scan the paper script barcode and dispense as per your normal dispensing process.

2. Select S. Same Customer from the Scripts Options window at the end of each script.

3. After dispensing the last script, select X. New Customer from the Script Options window and open the eQueue and select the next patient in the queue.

• Or

4. In the Surname field enter a [.] (full stop) and then press [Tab] to populate the Dispense Form with the next basket with an eScript queued.