If a patient misplaces their token, the prescriber or any pharmacy that has previously provided a supply of that eScript can reissue the token. The system will reissue the next available token in the sequence. 

Example

An eScript has five repeats and:
Supply 1 was dispensed at Pharmacy A
Supply 2 was dispensed at Pharmacy B
The patient can return to Pharmacy A or B and request a reissued token, which will be for Supply 3.

However, they cannot request a token from Pharmacy C, as that pharmacy has not dispensed any supply for that eScript.

To reissue a token, locate the script in the customer’s history that requires the repeat token:

1. From the Script Options window, select 2. Reissue Token.

The Reissue Token window is displayed. 

If the associated details are available, the Reissue Token window displays:

a. Option 1. Email on file.

b. Option 2. Email on the eScript.

c. Option 3. Mobile on file.

d. Option 4. Mobile on the eScript.

2. Use [Alt+number] to select the radio box for the requested reissue method or click with the mouse.

If none of the contact details displayed are correct, the patient’s correct details can be entered into option 2 or 4.

e. Click Update Customer to copy this across to the customer’s profile.

3. Click OK to reissue the token to the patient.

The Script Options window is re-displayed.