To help make this process even easier, print or save our handy checklist so you can mark off each task in the process as it is completed. 


Before the New Year

Complete the following tasks (1 to 5) before the new year begins.


Task 1: Ensure you are running the latest Minfos version

On the bottom of your Minfos Launch Pad, check the version of your software is the latest version available. To confirm the latest version, please refer to the current release notes. 

Please refer to Automatic Software Updates or Manual Software Update if you need assistance updating your software.


Task 2: Review and reconcile owing prescriptions

Owing prescriptions dispensed prior to the End-of-Year and reconciled after 1 January 2025, will retain the correct pricing when the Owing Script Enquiry and Received Script options are used to process the prescription. If you delete the owing prescription dispensed in 2024 and re-dispense the item in 2025 the PBS and customer price will change.

Refer to Owing Scripts Report and Receive an Owing Script for more information.


Task 3: Review scripts waiting at the Till

Generate an Uncollected Scripts report, review and action any prescriptions that should not be waiting at the Till (prescriptions which have been collected by the customer and not rung up).

Prices of scripts waiting at the Till will not change if carried over into the first claim of the New Year.

Refer to Uncollected Scripts Report if you need assistance.

Tip: Review your current claim configuration settings, including whether scripts waiting at the Till re-serialise when closing a claim.


Task 4: Start your first dispense claim for the year 2025

Tip: Your last claim should be closed on or after the 26th of December as the last claim checkbox will only be enabled when selecting New Claim from the 26th of December to the 31st of January (inclusive).
To assist with referencing the year, the new claim number will typically begin with ‘25’, for the year 2025.  However, if it does not then do not be concerned as this number is for reference only and has no impact on your claim. DO NOT CLOSE ANOTHER CLAIM to try and correct the claim number.

To start a new claim:

1. From Manage Claims, click New Claim.

The Start New Claim window is displayed. The checkbox displays the following text:

Select this checkbox if this is your last claim of the year. Selecting this option will change the New Claim number format. Check the New Claim number carefully to ensure that it is the claim number you expected.

2. Check the checkbox.

  • The checkbox will only be enabled when starting a New Claim from the 26th of December to the 31st of January (inclusive)
  • Selecting the checkbox will update the format of your Claim Reference number. For example, if your current claim reference number is 24 and the checkbox is checked, then your next claim number will be 2501
Warning: 
Ensure that you do not select the Last claim of the year checkbox more than once during the period of 26 December to 31 January, as the number sequence increases each time the checkbox and New Claim button are selected. 

For example, the first time the last claim of the year checkbox is selected the New Claim number should be 2501, but if selected a second time, the number will be 2601. 
If this occurs in your pharmacy, the number cannot be reverted back and the number sequence will remain.

3. Click New Claim. When the checkbox is selected and New Claim is clicked, the Last Claim prompt is displayed:
4. Click OK to start a New Claim as per current process.

5. Edit and close your claim as per your normal processes. 

Note: 
Closing your last claim prior to 26 December will result in the claim number format remaining the same. For example, if your current claim reference number is 2026 then your next claim number will be 2027.

The next time you start a new claim, prior to 31 January, you can select the last claim of the year checkbox to update the format of the claim number.
   
For more information about the claims process in Minfos, refer to Introduction to Managing Claims.


Task 5: Close all Minfos modules

Close all Minfos programs and services. Except for:

  • Automation Manager
  • PBS Online
  • Minfos Back Office Service Manager

Follow your normal end of day procedure of logging out of all Minfos modules including the PDA Wireless Server.

Note: Only 3 connections should be displayed on your Minfos Back Office Station 6: Automation Manager, PBS Online and Minfos Back Office Service Manager.


First working day of the New Year

Complete the following tasks (6, 7 & 8) before trading on the first working day of the New Year.


Task 6: Check that the January dispense updates were imported

Minfos software is configured to automatically download dispense updates and import the file as part of the End-of-Day process on the last night of the month.

To check that the January dispense updates imported successfully:

From Dispense Pro :

1. Click the Maintenance menu and select D. Configuration.

The Configuration window is displayed, with the Pharmacy Details tab in focus.

2. In the Dispense Updates group box, check that the Last Dispense Update date is 31/12/2024 or 01/01/2025.

Or

3. Check the ! Dispense Updated stock card in Product Maintenance to ensure it says 01/01/2025. Do NOT use this option if you are a slave Multi-store site.

Note: If your dispense updates were not successfully imported, manually download and import the dispense updates. Refer to Manual Dispense Updates for more information.


Task 7: Check that the End-of-Year process ran correctly

The End-of-Year process runs during the End-of-Day process on the evening of 31 December and resets every customer’s Safety Net amount.

Additionally:

  • General customers who had qualified for a Safety Net Concession card are reverted to General
  • Concession customers who had qualified for a Safety Net Entitlement card are reverted to Concession
  • DVA customers (depending on their Centrelink entitlements) who had qualified for either a Safety Net Concession or Entitlement card, have their Safety Net number cleared, and are reverted to their normal DVA status

You can verify that the End-of-Year process ran correctly by selecting a customer who had reached their Safety Net last year, and then check that their Current Status has reset.

If you do not know which of your customers have reached their Safety Net limit, you can run a Customer Details report and check that none of your customers have Entitlement numbers.

To run a Customer Details report and check that the End-of-Year process ran correctly:

1. From Dispense Pro, click the Reports menu, click 3. Customers and select 4. Customer Details Report. 

The Patient Report window is displayed.

2. Click the Format dropdown and select 1. Patient Con/Ent/Rep Numbers Report.

3. Click Okay to run the report.

The Customer Con/Ent/Rep Numbers report is displayed.

4. Scroll through the report and check that none of your customers have “SN” numbers in the Entitlement No. column.

5. Click Close to close the report.

Successful End-of-Year process
If the Entitlement No. column is empty for all customers – the End-of-Year process was successful.

If the Entitlement No. column contains a number for one or more customers - the End-of-Year process was unsuccessful. Refer to Run the End-of-year Process Manually.


Task 8: Check that the Government fees have been updated

From Dispense Pro:

1. Click the Maintenance menu and select C. Options.

The Options window is displayed.

2. Check that the fees on the Options window match the fees listed on the PBS website.

a. If the fees match:

i. Review your pharmacy's SN Recording Fee and Allowable Ext Fee to the value required by your pharmacy or if the Use max. allowed govt fee checkbox has been previously checked, the values should have automatically updated. 

ii. Review your pharmacy’s Co-Payment Discount value and change if required. If the Use Max. Govt discount checkbox has been previously checked and the maximum allowed value has increased or decreased the value should have updated automatically. 

iii. Click Okay, to save your changes and close the Options window. The End-of-Year process is now complete.

b. If the fees DO NOT match:

i. Match the fees contained in the Options window to those listed on the PBS website.

ii. Review your pharmacy's SN Recording Fee and Allowable Ext Fee to the value required by your pharmacy or if the Use max. allowed govt. fee checkbox has been previously checked, the values should have automatically updated.

iii. Review your pharmacy’s Co-Payment Discount value and change if required. If the Use Max Government Discount checkbox has been previously checked and the maximum allowed value has increased or decreased the value should have updated automatically. 

iv. Click Okay to save your changes and close the Options window. The End-of-Year process is now complete.

If the fees are still incorrect, submit a ticket with Minfos Support.

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