When processing any kind of refund or return at the Till always ensure you are following your stores returns policy.

If you are not sure of your stores return policy or the normal procedure, please check with your manager or pharmacy owner.

Returns at the Till

Use the return function to provide a customer with a refund on a previously purchased item. 

Video - Process returns

Watch the video 
Learn how to process a return at the Minfos Till in this video tutorial.

Further reading 
If you would like to learn more, please refer to the article below.
Refund a customer (Return)

Void a sale

The void sale function is used when you wish to return or cancel an entire sale. It is important to note that this function cannot be used if the sale contains any prescriptions.

Video - Void a sale

Watch the video
Learn how to void an entire sale at the Minfos Till in this video tutorial. 

Further reading
If you would like to learn more, please refer to the article below.
Void a sale

Perform an Exchange

When a customer would like to return an item and purchase another, an exchange can be performed at the Minfos Till.

Video - Exchange a product at the Till

Watch the video 
Watch this video to learn how to exchange a product at the Minfos Till. 

Further reading
To learn more about performing an exchange in Minfos, please refer to the article below.
Exchange a product (Cancel Mode)

Congratulations! You have now completed this topic, Refunds, Voids and Exchanges. You are now ready to progress to the next topic - End of Day processes.

Track your progress Don't forget to mark off your progress on the checklist before you move onto the next topic.