If required club points can be recalculated. The tool will look at sales, redemptions, manual adjusts and recalculate the customers club points. 

From Customer Management:

1. Click the Maintenance menu, and select 3. Loyalty Points.

The Loyalty Maintenance window is displayed. 

2. Find and highlight the required customer.

3. Click Change. 

The Customer Loyalty Point Editing screen is displayed.

4. Click Reset Total.

The Continue prompt is displayed.

5. Click Yes to continue.