Please refer to the table below to assist you in troubleshooting common issues that may arise with your NASH Certificate.
| Issue | Action |
| The PIC Passphrase is out of date. | The PIC is only valid for 30 days from when the NASH Certificate was requested. If 30 days has lapsed call the HPOS Help Desk on 1800 723 471 to recover your PIC. |
| Error while communicating with Midas message is displayed when attempting to install the NASH Certificate. | This may indicate that there is a block on the server's port to Midas due to a firewall. In this case, it is recommended to do the installation on a workstation instead. |